Privacy Policy

Introduction

At Elevate Specialty Limited (“we,” “us,” “our”), your privacy is important to us. 

This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with applicable data protection laws. By engaging with our services, you agree to the practices described in this Privacy Policy.

Key Highlights

• We collect personal information to provide our services effectively.
• Your data may be shared with third parties only where necessary and legally permissible.
• You have rights under data protection laws, including the right to access, rectify, and erase your personal data.
• We adopt stringent measures to safeguard your information.

Who We Are

Elevate Specialty Limited is a specialised insurance provider offering. We act as a Data Controller, responsible for ensuring your personal information is collected, processed, and protected in compliance with relevant laws.

What Personal Information We Collect

We may collect the following types of personal information:

• Personal Details: Name, address, email, phone number, date of birth, gender.
• Financial Information: Bank account details, payment information.
• Sensitive Information: Health information (where necessary) and other sensitive data in line with legal requirements.
• Criminal Data: Information related to criminal convictions or offenses (only where legally required).

How We Collect Information

We collect your information:

• Directly from you through forms, applications, contractual agreements and communications.
• Through third-party partners who provide services on our behalf.
• Automatically, via cookies and similar tracking technologies on our website.

How We Use Your Information

We use your information to:

1. Administer and manage your account or service agreement.
2. Fulfil contractual obligations and provide the requested services.
3. Respond to inquiries, process claims, and handle complaints.
4. Improve our products, services, and overall customer experience.
5. Comply with legal, regulatory, and audit requirements.
6. Prevent fraud, abuse, or other unauthorised activities.

Sharing Your Information

We may share your information with:

• Third-party service providers essential to delivering our services (e.g., IT providers, auditors, legal professionals).
• Regulatory authorities or legal bodies, as required by law.
• Business partners and suppliers involved in delivering our services.
• Parties involved in any business transfer, merger, or acquisition affecting Elevate Specialty Limited.

International Data Transfers

Your information may be transferred outside the UK for storage or processing. We ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data.

Your Rights

Under applicable data protection laws, you have the following rights:

1. Right to Access: Request access to your personal data.
2. Right to Rectify: Correct inaccurate or incomplete information.
3. Right to Erasure: Request deletion of your data, subject to legal obligations.
4. Right to Restrict Processing: Limit how your data is used.
5. Right to Data Portability: Receive a copy of your data in a portable format.
6. Right to Object: Object to the processing of your data for specific purposes.
7. Automated Decision-Making: Challenge automated decisions affecting you.

Retention of Your Information

We retain personal information for 7 years after the end of our relationship or as required by law. Data no longer needed is securely deleted or anonymised.

Cookies and Website Tracking

We use cookies to enhance your experience on our website. 

Security Measures

We implement robust security measures to protect your data, including encryption, access controls, and regular audits. However, no system is completely secure, and we encourage you to safeguard your credentials and devices.

Contact Us

For questions, concerns, or to exercise your rights, contact us at:

Data Protection Officer
Elevate Specialty Limited
8 Pixie Way, New Romney, TN28 8FS
Email: mickey@elevatespecialty.com

 

If you are unsatisfied with our response, you may contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Updates to This Policy

This Privacy Policy is effective as of 14th October 2024 and may be updated periodically. Changes will be communicated via our website or other appropriate channels.